Coronavirus

Compass Service Update – Covid-19 (Coronavirus)

The services we provide, the relationships we have with our parks, dealers and brokers and the health of our employees are of the utmost importance to Compass. As such, we have been closely monitoring the COVID-19 (Coronavirus) outbreak alongside guidance provided by the UK Government.

Compass plans to continue servicing your insurance needs and have robustly tested our systems and have put a multi-stage contingency plan into place should the need for it becomes apparent.

Account Executives (AEs)

We have suspended all park visits, but our AEs are fully contactable by phone or email should you have any questions or concerns. A quick link to their contact details can be found here: www.compassparks.co.uk/meet-the-team.

Gloucester office team

We’ve have launched a dedicated telephone line for our park customers to reach us on. Please call 0344 274 0276 to get through to the commercial team.

We fully intend to maintain a normal service, but it is possible that call waiting times and quote turn-around could be affected. Our main priority will be to maintain service levels for existing customers. We will manage policyholder requirements in the following order:

1) Claims
2) Renewals
3) New Business
4) MTAs

We will keep you fully informed of any changes to our operations via social media and our websites.

Contact us

Tel: 0344 274 0276
Email: [email protected]

Please also follow our regular updates on social media and the web:

Twitter: @CompassInsUK

LinkedIn: www.linkedin.com/company/compass-insurance-uk (park business updates)

Facebook: www.facebook.com/compassinsuranceuk (direct consumer updates)


Wishing you best wishes and continued good health.

Karen Stacey
Managing Director, Binnacle Insurance Services Ltd